Privacy Policy

1. Information We Collect

Personal Information

When you register, purchase a plan, or interact with our services, we may collect:

• Name
• Email address
• Country or region
• Age group
• Gender (optional)
• Therapy preferences and intake responses
• Communication preferences

This information helps us personalize your experience and connect you with appropriate support.

Payment Information

Payments are processed by secure third-party payment providers.

Reliefy does not store credit card, debit card, or banking information on its servers. Payment providers may store and process this data according to their own privacy policies.

Community Content

If you participate in community features (such as chat rooms, discussion groups, or forums), the information you share may be visible to other users.

• You may choose to participate using anonymous usernames or aliases.
• Please avoid sharing sensitive personal information in public community spaces.

Usage Information

We may automatically collect certain information when you visit our website, including:

• Device type
• Browser type
• IP address
• Pages visited
• Time spent on the platform
• Referral sources

This information helps us improve our platform and user experience.

2. How We Use Your Information

We may use the information we collect to:

• Provide and operate the Reliefy platform
• Match users with therapists or coaches
• Process subscriptions and payments
• Provide customer support
• Improve our services and user experience
• Send important service-related updates
• Maintain safety and moderation within the community
• Prevent fraud, abuse, or misuse of the platform

We do not sell personal user data to third parties.

3. Cookies and Tracking Technologies

Reliefy may use cookies and similar technologies to improve website performance and understand how users interact with our platform.

Cookies may help us:

• Remember user preferences
• Maintain login sessions
• Analyze website traffic
• Improve service performance

Users can control cookie preferences through their browser settings.

4. Third-Party Services

Reliefy may rely on trusted third-party services to operate parts of the platform, including:

• Payment processors
• Email communication providers
• Analytics services
• Community platforms

These providers may process limited data necessary to perform their services but are required to protect user data.

5. Data Security

Reliefy implements reasonable administrative, technical, and organizational measures to protect user information from unauthorized access, loss, misuse, or disclosure.

However, no internet-based service can guarantee complete security.

Users are responsible for maintaining the confidentiality of their accounts and login credentials.

6. Data Retention

We retain user information only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce our policies

Users may request deletion of their data at any time.

7. Your Rights

Depending on your location, you may have the right to:

• Access personal data we hold about you
• Request corrections to inaccurate data
• Request deletion of your personal data
• Withdraw consent for certain data processing

To exercise these rights, please contact us using the information below.

8. Children's Privacy

Reliefy services are intended for individuals 18 years of age or older.

We do not knowingly collect personal information from individuals under 18.

If we discover that such information has been collected, it will be removed promptly.

9. International Users

Reliefy may be accessed by users from different countries. By using our services, you acknowledge that your information may be processed and stored in countries where data protection laws may differ from those in your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Users will be notified of significant updates via email or through notices on the website.

11. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: support@reliefy.life

Website: https://reliefy.life