Refund and cancellation

1. Community Membership

Community membership fees are non-refundable once access to the community has been granted.

Users may cancel their subscription at any time to avoid future billing.

2. Therapy Sessions

Refunds for therapy sessions may be issued under the following circumstances:

Eligible for Refund

A refund may be granted if:

• The therapist fails to attend the scheduled session
• A technical issue prevents the session from taking place
• The cancellation is made at least 24 hours before the scheduled session

Not Eligible for Refund

Refunds will not be issued if:

• The user misses the scheduled session
• The cancellation occurs less than 24 hours before the session
• The session has already been completed

3. Subscription Plans

For subscription-based plans:

• Users may cancel their subscription at any time.
• The cancellation will take effect at the end of the current billing cycle.
• Reliefy does not provide partial refunds for unused time within a billing period.

4. Exceptional Cases

In rare situations, Reliefy may provide refunds at its sole discretion if a service could not be delivered as promised.

5. How to Request a Refund

To request a refund, please contact our support team with your order details.

Email: support@reliefy.life

Our team will review the request and respond within 3–5 business days.

6. Payment Processing

Approved refunds will be issued using the original payment method and may take 5–10 business days depending on your bank or payment provider.